Businesses no longer just need office space but a productivity solution to attract and retain the best talent. In a new paradigm where workspace is consumed via Space-as-a-Service (SPaaS) operators, we advise on the design and operation of flexible workspaces and ensure how the space is used is fully understood by transforming data analytics into meaningful, actionable data insights.

Based on a RevOps philosophy and taking a data driven approach to revenue optimisation, we work with you to ensure workflows, processes and systems are aligned to deliver the best possible customer journey and member experience. Only with a holistic value proposition where every touch point across both the digital and physical worlds has been considered will strong innovation and value creation result.

Increasing revenue is not simply about generating more leads. Growth comes from optimising revenue potential by taking a data driven Revenue Operations (RevOps) approach which will transform your customer journey and stop you leaking 20-30% of revenue. Through better data insight and thanks to our advanced analytics platform, we can enhance conversion rates, drive retention, and grow secondary revenue streams from meeting rooms, events, memberships, hot desks, dedicated desks and virtual office solutions.

Stop hoping for revenue. Start operationalising and optimising revenue to improve Customer Lifetime Value.

 

OUR ETHOS

The 5 P's of Productivity

Purpose

The core vision, mission and WHY of your business. Every business must be able to articulate ‘WHY’ it does WHAT it does – the aspirational reason for being which inspires and creates a call to action, setting you apart from your competition. This positioning not only sets a clear direction, but is what unites your team and engages your members.

People

A values and behaviours framework is essential, so every member of your team understands how they contribute to achieving your purpose. Not just a set of values written in stone but adopted throughout the organisation used to attract, recruit and retain your best people. Optimised teams are your humanware and most valuable asset.

Processes

CX and customer journey mapping to ensure every touch point is considered so that no interaction slips through the cracks. A memorable and seamless customer experience results not only in improvements in operational efficiency and increased sales, but significant customer loyalty resulting in repeat business and increased lifetime values. But do your workflows, processes and systems allow this?

Places

If we spend most of our waking hours at work, then it goes without saying that how productive we are is also down to where we work and the design of our workspace. We ensure that your physical spaces support a digital way of working to improve collaboration, innovation and productivity by creating inspirational environments in which to meet, work and grow.

Planet

As the role of the workplace evolves, flex operators have an opportunity to lead the way in developing sustainable spaces. By embracing digital transformation to create innovative, low-carbon smart buildings, we can help to create a future in which every workspace has a positive impact on the planet.

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