Businesses no longer just need office space but a productivity solution to attract and retain the best talent. In a new paradigm where real estate is consumed via Space-as-a-Service (SPaaS) operators, we advise on the design and operation of flexible workspaces and ensure how the space is used is fully understood by transforming data analytics into meaningful, actionable data insights.
We work with you to ensure workflows, processes and systems are aligned to deliver the best possible customer journey and member experience. Only with a holistic value proposition where every touch point across both the digital and physical worlds has been considered will strong innovation and value creation result.
We can also help to drive secondary revenue streams such as meeting room and events revenue, memberships, virtual office solutions and partnerships all supported by our advanced analytics platform.
The 4 P's of Productivity
The core vision, mission and WHY of your business. Every business must be able to articulate ‘WHY’ it does WHAT it does – the aspirational reason for being which inspires and provides a call to action, setting you apart from your competition. This positioning not only sets a clear direction but is what unites and engages your teams to exceed the expectations of those who buy from you.
A values and behaviours framework is essential, so every member of your team understands how they contribute to achieving your purpose. Not just a set of values written in stone but adopted throughout the organisation used to attract, recruit and retain your best people. Optimised teams, your humanware and most valuable asset, result from understanding the differing needs of your people
and what drives them.
CX and customer journey mapping to ensure every touch point is considered so that no interaction slips through the cracks. A memorable and seamless customer experience results not only in improvements in operational efficiency and increased sales, but significant customer loyalty resulting in repeat business and increased lifetime values. But do your workflows, processes and systems allow this?
If we spend most of our waking hours at work, then it goes without saying that how productive we are is also down to where we work and the design of our workspace. We ensure that your physical spaces support a digital way of working to improve collaboration, innovation and productivity by creating inspirational environments in which to meet, work and grow.
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